Support

Something broken, confusing, or missing? Email hello@shuffleup.app and a real person will read it. Telling us your device, your OS version and the app version from Settings makes a fix much faster.

Common questions

My saved games are not on my new phone

Saved setups sync to your account, not your device. Sign in with the same method you used before — email, Apple or Google — after your setups have finished syncing. Guests also have cloud records, but no sign-in credentials to recover them on another device. Register from your guest account before changing devices. Your active game session is stored locally.

The timer did not go off

Background timer alerts need notification permission. Check your phone’s Settings → Notifications → ShuffleUp. On Android, allow Alarms & reminders for precise alerts; without that permission, alerts may be delayed. Sound also depends on the app’s Sound Effects setting, notification-channel settings and your phone’s silent or Do Not Disturb settings. Restarting your phone or force-stopping the Android app can prevent an alert. Reopening ShuffleUp restores the timer paused and cancels the old alert; resume it to schedule a new alert.

I do not want sound or vibration

Open Settings in the app with the gear icon and turn off Sound Effects or Haptic Feedback. They are independent, so you can keep one and drop the other.

How do I delete my account?

From Settings inside the app — see Delete your account.

Report a bug or request a feature