ShuffleUp
Support
Last updated 9 September 2026
Something broken, confusing, or missing? Email hello@shuffleup.app and a real person will read it. Telling us your device, your OS version and the app version from Settings makes a fix much faster.
Common questions
My saved games are not on my new phone
Saved setups sync to your account, not your device. Sign in with the same method you used before — email, Apple or Google — and they will reappear. Guest sessions are device-only by design.
The timer did not go off
ShuffleUp notifies you when the timer ends even if the app is closed, but that needs notification permission. Check your phone’s Settings → Notifications → ShuffleUp and make sure notifications are allowed.
I do not want sound or vibration
Open Settings in the app with the gear icon and turn off Sound Effects or Haptic Feedback. They are independent, so you can keep one and drop the other.
How do I delete my account?
From Settings inside the app — see Delete your account.
Report a bug or request a feature
Both go to the same place: hello@shuffleup.app. We read every message, even when we cannot reply to all of them.